Unfortunately, website virus season lasts all year round. Most problems are preventable, but as always, accidents don't always happen, and if malware is already present, it needs to be dealt with.
Removing malware from a website is a well-known job in the hands of a professional, trying to do it yourself, restoring a hacked website for the first time can be more tedious and time-consuming than expected for the owner of the website.
In the following, we give advice on how to recognize malware on a website and what to do to get rid of the virus and restore the security of the website as painlessly as possible for both the owner and the visitor.
My website has malware!
What now?
If your website has come under attack, it is dangerous not only for the owner of the website, but also for the website visitor. However, scaring potential customers with viruses is the last thing a website owner probably wants to do. Unless it's a clever advertising trick by an antivirus company.
In the event of problems with the homepage, proceed as follows:
- Take down the home page to prevent further damage
- Publish a "home page updating, sorry" page with company contact information
- Check the amount of virus damage (e-mail, FTP and all accounts connected to the page)
- Change passwords on all accounts associated with the website
Then you should use the website's malware scanner. If it helps to find a virus on the website, it should be removed. If that doesn't help, you have to approach the files and database of the home page to identify the files that belong and don't belong there.
Homepage virus FAQ
How to tell if a website is infected?
Website malware can be recognized by one or more signs. The most direct hint is if the website visitor receives a warning about your website from his computer's virus check or if there is suspicious activity on the website, such as unexpected login attempts or changes. At the same time, the notification can be more modest than the one that jumps out at you pop-up. Your website may simply be slower than usual, making it harder to recognize a virus. The sooner a virus attacking a website can be found, the easier and faster it is to restore the website's security.
Below we list some signs that your website is the victim of an attack:
- Your web browser or firewall displays a warning
- Content that you have not put there yourself will appear on the homepage
- Suspicious new users
- Your emails will go to the customer's spam
- A lot of fake comments suddenly appear under the posts
- Your website redirects visitors to a foreign page
- You can no longer access your own website
- No more inquiries or sales from the website
How to clean the website from malware yourself?
Before making any changes to the website, even removing malware, you should definitely back up the website. A regular backup copy of the website is the basis of good website management. In the case of an unupdated website, the security of the website is at greater risk, so all updates (plugins, themes, etc.) should also be reviewed.
If you know how, remove the malware and restore the homepage - work fast and hopefully properly. In case problems arise or you want to prevent them instead, contact us and we will help you by removing the virus from the website and, if necessary, with the future security of the website. On request, we also offer elementary maintenance service, so that hacked websites and virus removal are a thing of the past. On a regularly maintained website, security problems occur much less than at all. After restoring the homepage, also check the indexed pages found in Google search, so that there are no pages with hacked content. Then it must be determined that this problem does not recur and the security of the website must be checked and improved.
In summary, the steps are as follows:
- Spotting malware on a website
- Taking down the homepage from the public
- Damage control
- Virus detection from website files and database
- Website backup
- Removing malware from the website
- Restoring the home page
- Checking the security of the website and making it more efficient if necessary
How to protect your website from viruses yourself?
All websites indexed by search engines are under constant automated attack, so it is not just a problem involving large companies. Fortunately, security risks on the website can be easily prevented through various steps. Everything begins website maintenance, which should be done at least once a quarter.
Various necessary updates on the website (plugins, themes, etc.) must be reviewed every few months. Then it is recommended to update manually one by one, and this is the number one protection of the website. One by one because often, for example, different updates do not fit together and you need to know the correct order of how to carry out maintenance on the website. Before each update, of course, you should make a backup copy of the website to avoid losing the website in case of problems.
Be sure to use a strong password on the website that consists of different characters and numbers. These urgent recommendations are not intended to bully you, but to protect you, because the password I5nz$7ZHF is much more difficult to guess than a password secure password. It is also a good practice to use two-step authentication. If this all seems too complicated, help is just a few clicks away and we'll be happy to help reduce your workload.
Why are websites hacked?
The most common homepage attacks are, so to speak, automatic attacks on all web pages indexed by search engines. Vulnerable websites whose security has not been emphasized fall victim to an automated attack. Such websites usually do not have a firewall, updates have not been made and additional security systems have not been installed. An automated attack gives hackers a wide base and the opportunity to quickly find suitable information among a large number of web pages. This saves hackers time that they would otherwise direct to home pages one by one. The information they are looking for varies depending on the website.
- Promoting and referencing other websites through blog posts
- Linking to other websites to get traffic to them
- In the search results keywords hijacking for self promotion
- Taking access to the website to demand a ransom
- Finding access to the bank card data of people who have made a purchase on the website.
In the case of websites with higher traffic, the attack can also be aimed at reaching private information, installing malware or simply disrupting the smooth operation of the website. If malware is already installed on your website, hackers can use your website to spread the virus to subsequent websites or to people who have visited your website. Hackers aim to make profit as easily as possible by using illegal techniques. Websites with security risks are the first target, but fortunately, this is all preventable with regular website maintenance.
Why are low security websites easy prey for hackers?
Low-security websites generally haven't gone through basic steps to protect the website, which makes it easy for hackers to gain access to the website through automated attacks. Often times, the owner of a website with low security cannot understand that the website has been hacked until the damage has already been done. If a hacker has access to the website, the further spread of the virus on the website is fast. The spread of malware also depends on how quickly the problem is detected.
Steps to follow to protect your website:
- A working firewall (Wordfence, Sucuri, Patchstack)
- Secure password (For example H&1@JkGb54kd not strateeg123)
- All updates are up to date (WordPress, Modules, Themes)
- Regular website backups (Updraft plugin)
If you don't fulfill some of these points, your website is easy prey for installing malware. Hackers generally take the easiest way to make their work as fast and efficient as possible.
Do you have any questions about website security?
Order malware removal
Removing a virus from a website starts with a thorough review of the website. We'll check if it's just a few infected files or if there are long lines of code - either way we can help you solve the problem. As part of the service, we clean files and databases, check which files belong there and which are installed by malware, and delete them. We update WordPress, plugins and themes as necessary to reduce future security risks. We then let the Google search engine review the entire website again to rule out the further spread of infected posts. In addition, we give recommendations for improving future security based on your website.
Website restoration price
On average, the cost of the work could be 60€/h, the speed of the work depends on how much damage the malware has managed to do to the website and since the last backup copy of the website was made. A more accurate price can be predicted if there is an overview of the extent of the damage. Here are some examples of valuations for work done in 2023:
- Redirect virus that directed pages elsewhere - €250
- Redirect virus, a more complicated infection – €470
- JS/Cryxos.AF!tr Trojan - €690
On average, you could expect to spend 400-500€. Of course, such an outing can be prevented with website maintenance service, which costs €89 per quarter. As a result of the service, website security is restored, malware is removed from the website, and the owner of the website can sleep peacefully at night again.
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Get in touch
- Fill out the inquiry form or book a free 15 min consultation
- Talk about your needs and goals, be sure to include the address of your existing website
- We get to know the problem and make an offer
- Let's solve the problem
- We are always there to advise
Additional information
Kerli Epro
[email protected]
5482 1450
